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SUPPORT

♥️ Goodiary Customer Support

Welcome! Feel free to contact us with questions or feature requests. Your feedback helps us grow.

✅ Windows App Data Display Issue – Solution Update

We have identified a solution for the issue where data does not appear when launching the Windows app.

In some cases, the local data file may not load properly. Deleting the local data file will generate a new one automatically, and your data will be restored immediately from the server upon re-login.

Please follow the steps below:

🔧 How to Fix

  1. Open the Documents folder
    (Usually: C:\Users\YourAccountName\Documents)

  2. Delete the following files:

    • default.isar

    • default.isar-lck

  3. Relaunch the Goodiary app.

A new data file will be created automatically, and your data will be restored from the cloud.

⚠️ Please do not worry — your data remains safely stored on our servers.

If the issue persists after following these steps, please contact us at:

📬 Contact Email: ibs.appdev@gmail.com

📱 Device & Compatibility

Q. What devices are supported?

  • Apple: iPhone, iPad, Mac (M1 chip or later)
  • Android: All smartphones and tablets
  • Windows: Windows 10/11 (Intel CPU 5th gen or later)

Q. Is there a PC version (Windows/Mac)?

Yes, but please check the system requirements:

  • Windows: Requires Intel CPU 5th gen+ & Windows 10/11.
  • Mac: Only supports Apple Silicon (M1, M2, etc.) models. Intel Macs are not supported.

⚠️ Important Notices

Q. Limitations of the Windows Version

Due to platform constraints, the Windows version currently does NOT support:

  • Photo of the Day
  • Adding Location to diary entries
  • Home screen schedule controls

Q. How can Apple Sign-In users access the Windows app?

The Windows app does not support Apple Sign-In yet.
👉 Solution: Open Goodiary on your mobile, go to [Settings] > "Add Google Sign-In" and link your Google account. You can then log in on Windows with Google.

🔒 Features & Security

Q. Is there a Premium subscription?

No, Goodiary is free to use with minimal advertisements.

Q. Where is my data stored?

All text and photos are encrypted and stored securely in Google Cloud. Only you can access it via login. Even if data were leaked, it remains encrypted and unreadable.

Q. Can I attach multiple photos?

Currently, only one photo per entry is supported. However, try the "Photos of the Day" feature to view your entire gallery stream for a specific date.

Q. When does data sync between devices?

Data updates automatically when the app starts. You can also tap the 'Refresh' button to sync immediately.

🛠 Troubleshooting

Q. The Windows app crashes or won't launch.

This is often due to missing runtime components. Please install the latest Visual C++ Redistributable from Microsoft:

Download Visual C++ Redistributable
Goodiary App Screenshot

Comments

  1. AnonymousJune 22, 2025 at 3:48 AM

    FAQ@ADS.COM

    ReplyDelete
  2. AnonymousSeptember 10, 2025 at 10:12 PM

    How do you turn off the photo of the day feature? Has it ever occurred to you that some people may not want the random photos to appear on their diary entries?

    ReplyDelete
    Replies
    1. AnonymousDecember 18, 2025 at 11:10 PM

      Thanks for the feedback. “Photo of the Day” is designed to help you revisit memories by showing photos taken around the date of your diary entry. At the moment, there isn’t an option to turn it off.

      Also, to clarify: Goodiary does not upload or take your photos. It only displays images from your device’s photo library on your screen.

      That said, we understand some people may prefer not to see random photos. Could you share a bit more about what feels uncomfortable—privacy concerns, distractions, or something else? Your input helps us decide whether to add a toggle in a future update.

      Delete
  3. AnonymousOctober 23, 2025 at 2:07 AM

    MY IMAGES DOESNT WANT TO ATTACH

    ReplyDelete
    Replies
    1. AnonymousDecember 18, 2025 at 11:03 PM

      Hi! Thanks for letting us know. Attaching images isn’t supported in the Windows app yet, but we plan to add this feature in a future update.

      Delete
  4. AnonymousDecember 31, 2025 at 5:27 PM

    감정통계가있는데 강정입력은어떻게 할수있나요?

    ReplyDelete
    Replies
    1. AnonymousJanuary 2, 2026 at 10:53 PM

      일기작성화면에서 태그버튼(#)을 클릭하시면 감정탭이 보이실 거에요. 글자, 이모조, 감정으로 일기를 태그할 수 있습니다.

      Delete
  5. AnonymousJanuary 28, 2026 at 1:58 AM

    일기를 썼는데 들어가서 읽어보니 노래가 나와요. 어떻게 끄나요?

    ReplyDelete
    Replies
    1. Interrobang SoftJanuary 30, 2026 at 3:03 AM

      화면을 터치하시면 오른쪽 하단에 음악을 끄는 아이콘이 나타납니다.

      Delete
  6. AnonymousFebruary 11, 2026 at 3:42 AM

    아직도 윈도우에서 데이터가 나오지않아요. 빠른시일내에 업데이트되어서 일기를 쓸수있으면 좋겠네요

    ReplyDelete
    Replies
    1. Interrobang SoftFebruary 14, 2026 at 6:02 AM

      [데이터파일을 삭제후 테스트] // 새 데이터파일이 생성되면서 데이터도 바로 복원됩니다.
      1. 문서 폴더 선택 // C:\Users\계정명(보통 User로 많이함)\문서
      2. default.isar, default.isar-lck 삭제
      3. 앱 재실행
      하시면 정상적으로 동작합니다.

      Delete
    2. AnonymousFebruary 18, 2026 at 11:06 PM

      윈도우11 PC 두개가 있는데, 한 곳에서는 데이타가 보이는데, 다른 PC에서는 여전히 데이타도 보이지 않고, 캘린더를 누르면 월 만 표시되고 일은 표시되지 않고, 새로 일기를 작성한 후 저장해도 새로 작성한 일기도 보이지 않습니다.

      Delete
  7. AnonymousFebruary 12, 2026 at 3:52 AM

    pdf로 추출시 기본이모지(하트)모양이 깨져서 나옵니다.

    ReplyDelete
    Replies
    1. Interrobang SoftFebruary 13, 2026 at 5:38 PM

      곧 조치하도록 하겠습니다. 연락 감사드려요.^^

      Delete
    2. Interrobang SoftMarch 5, 2026 at 6:18 PM

      조치 완료하였습니다. 최신버전에서 이용해보세요. ^^

      Delete
  8. AnonymousMarch 4, 2026 at 2:46 PM

    오늘 갑자기 새 화면에서 입력이 되지 않고 우측 윈도우 바가 위 아래로 혼자 왔다 갔다 하네요

    ReplyDelete
    Replies
    1. AnonymousMarch 5, 2026 at 8:07 PM

      내 컴퓨터 키보드 이상이었습니다.

      Delete

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